State Farm® Insurance Agent Shanelle Horton

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

CHANDRA DILLON

July 31, 2024

5 out of 5

"Choosing Shanelle Horton-State Farm Insurance was the Best decision for me personally. Ready to answer any of my concerns. I feel secure knowing that I'm part of the State Farm family community 💯"

Trionna’s Touches

July 26, 2024

5 out of 5

"Got insurance right away without any hiccups. Very lovely customer service as well. Would recommend to anyone looking to get insured."

We responded:

"Hey Trionna thanks so much for your review we are glad we could take great care of you "

Nahom Fisseha

July 26, 2024

5 out of 5

"I had a great experience. I talked with and finished everything with Mr. Fikadu. He was very helpful and attentive overall had a great experience."

We responded:

"Nahom - what a pleasure we are glad Fekadu took amazing care of you and your family's needs. "

Rayonia Clark

July 2, 2024

5 out of 5

"Been a great experience since I’ve joined they’re very helpful !"

We responded:

"Thanks Rayonia we love to hear that! We are honored you have entrusted to us to help you protect what matters most."

aligul hotak

April 5, 2024

1 out of 5

"Christopher Gordon UNPROFESSIONAL. Active I was trying to get insurance I just ask him I have insurance before with State Farm he was mad and then he used bad words they are racist."

We responded:

"Thank you for sharing your feedback, aligul hotak. I'm sorry to hear about your experience. Providing excellent service is a top priority for us, and I apologize for any misunderstanding. Please feel free to reach out if you have any further concerns or questions. Shanelle Horton - State Farm Insurance Agent, Clarkston, GA "

georgiabrother

March 30, 2024

1 out of 5

"UNPROFESSIONAL. Active customer who's now strongly considering leaving State Farm Insurance for good after repeatedly being ignored for requested service(s)."

We responded:

"I apologize for the lack of attention to your requested service(s). Your feedback is valuable, and I would like to address any concerns you have. Please feel free to reach out to us at shanelle@sfclarkston.com so we can assist you further. Thank you for being a valued customer. - Shanelle Horton - State Farm Insurance Agent, Clarkston, GA"

DARRYL PLENTY

March 12, 2024

5 out of 5

"Good Office..."

We responded:

"Thank you for the positive feedback! We are thrilled to hear that you had a good experience at our office. Our team works hard to provide excellent service, and we appreciate your kind words. If you ever need anything, please don't hesitate to reach out. - Shanelle Horton - State Farm Insurance Agent, Clarkston, GA"

DAR PLEN

February 6, 2024

5 out of 5

"GOOD DEAL, ALL THE WAY AROUND..."

We responded:

"We love seeing five-stars, Dar! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."

bigmac5066

February 6, 2024

5 out of 5

"Great agency and people to work with."

We responded:

"Thank you for taking the time to leave us a review. Our State Farm office in Clarkston would be nothing without policyholders like you!"

Marcquel Garmon

February 6, 2024

5 out of 5

"Great Customer Service!"

We responded:

"Marcquel, thank you! We appreciate your trust in us to take care of your insurance policies."

ROD Google Guru RAHTOGRAPHY

February 6, 2024

5 out of 5

"❤️ Great Service! I recommend to all!"

We responded:

"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."

Kubra Lena Lawal

February 6, 2024

5 out of 5

"Glad to have found an insurance agent who fits all my needs and is attentive to our family. Thanks for all you do, Shanelle and team!!"

We responded:

"Thank you for the five-stars, Kubra! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."

Rodney Louis

December 5, 2023

5 out of 5

"One of the best agents hands down!!"

We responded:

"Thank you so much, Rodney! We appreciate the kind comment."

Lucille Harding

June 28, 2023

5 out of 5

"My experience at this location with Ms. A was so inspiring. The fact that she was so knowledgeable and professional with the concerns I had with the condo and auto coverage made it a pleasure to do business at location"

We responded:

"Lucille, we're delighted to hear that your experience with Ms. A at our location was inspiring. Her knowledge and professionalism in addressing your concerns about Condo and Auto Insurance coverage showcase her dedication to all of our customers. Thank you for your kind words, and we look forward to serving you again in the future."

EFFIN EVAN

November 24, 2022

5 out of 5

"Had a bad fender bender but the process and claim was quick and easy. Every agent was so knowledgeable and prepared to help me with all my questions."