Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christina Little

Christina Little

October 26, 2024

5  out of  5
rating by Christina Little
"The Horton Agency at State Farm has been a tremendous help in securing health, business, and auto insurance for me and my children. Their staff is incredibly supportive, attentive, and always willing to assist with all my insurance needs. I truly appreciate their excellent service—thank you!"
Profile photo of PJ

PJ

October 25, 2024

5  out of  5
rating by PJ
"I can’t say enough good things about Shanelle Horton and her incredible team at State Farm! From the moment I walked in, I was welcomed with genuine warmth and professionalism. Shanelle and her staff went above and beyond to ensure that I understood all my options and felt confident in my choices. They’re incredibly knowledgeable, always patient with my questions, and truly dedicated to providing the best solutions for my needs. Whether it’s auto, home, or life insurance, Shanelle and her team are proactive, responsive, and consistently check in to make sure everything is still working for me. It’s clear that they care deeply about their clients and treat everyone like family. I feel genuinely looked after, and that peace of mind is priceless. If you’re looking for an agency that goes the extra mile, look no further than Shanelle Horton’s State Farm office. Highly recommend – they’re simply the best!"
Profile photo of Philip Jones

Philip Jones

October 17, 2024

5  out of  5
rating by Philip Jones
"Great agent to work with very attentive and knowledgeable about your needs. Saved me so much money on my insurance… I’ll definitely be working with this agency again !!"
Profile photo of bunacoffeemusic

bunacoffeemusic

October 10, 2024

5  out of  5
rating by bunacoffeemusic
"Great service!"
We responded:
"Thank you we are glad to have you part of our family here "
Profile photo of Londia Collins

Londia Collins

October 8, 2024

5  out of  5
rating by Londia Collins
"Great service!"
We responded:
"Thank you! "
Profile photo of CHANDRA DILLON

CHANDRA DILLON

July 31, 2024

5  out of  5
rating by CHANDRA DILLON
"Choosing Shanelle Horton-State Farm Insurance was the Best decision for me personally. Ready to answer any of my concerns. I feel secure knowing that I'm part of the State Farm family community 💯"
We responded:
"Thank you - you are certainly a valued part of our Good Neighbor family we are so honored to serve you "
Profile photo of Trionna’s Touches

Trionna’s Touches

July 26, 2024

5  out of  5
rating by Trionna’s Touches
"Got insurance right away without any hiccups. Very lovely customer service as well. Would recommend to anyone looking to get insured."
We responded:
"Hey Trionna thanks so much for your review we are glad we could take great care of you "
Profile photo of Nahom Fisseha

Nahom Fisseha

July 26, 2024

5  out of  5
rating by Nahom Fisseha
"I had a great experience. I talked with and finished everything with Mr. Fikadu. He was very helpful and attentive overall had a great experience."
We responded:
"Nahom - what a pleasure we are glad Fekadu took amazing care of you and your family's needs. "
Profile photo of Rayonia Clark

Rayonia Clark

July 2, 2024

5  out of  5
rating by Rayonia Clark
"Been a great experience since I’ve joined they’re very helpful !"
We responded:
"Thanks Rayonia we love to hear that! We are honored you have entrusted to us to help you protect what matters most."
Profile photo of aligul hotak

aligul hotak

April 5, 2024

1  out of  5
rating by aligul hotak
"Christopher Gordon UNPROFESSIONAL. Active I was trying to get insurance I just ask him I have insurance before with State Farm he was mad and then he used bad words they are racist."
We responded:
"Thank you for sharing your feedback, aligul hotak. I'm sorry to hear about your experience. Providing excellent service is a top priority for us, and I apologize for any misunderstanding. Please feel free to reach out if you have any further concerns or questions. Shanelle Horton - State Farm Insurance Agent, Clarkston, GA "
Profile photo of georgiabrother

georgiabrother

March 30, 2024

1  out of  5
rating by georgiabrother
"UNPROFESSIONAL. Active customer who's now strongly considering leaving State Farm Insurance for good after repeatedly being ignored for requested service(s)."
We responded:
"I apologize for the lack of attention to your requested service(s). Your feedback is valuable, and I would like to address any concerns you have. Please feel free to reach out to us at shanelle@sfclarkston.com so we can assist you further. Thank you for being a valued customer. - Shanelle Horton - State Farm Insurance Agent, Clarkston, GA"
Profile photo of DARRYL PLENTY

DARRYL PLENTY

March 12, 2024

5  out of  5
rating by DARRYL PLENTY
"Good Office..."
We responded:
"Thank you for the positive feedback! We are thrilled to hear that you had a good experience at our office. Our team works hard to provide excellent service, and we appreciate your kind words. If you ever need anything, please don't hesitate to reach out. - Shanelle Horton - State Farm Insurance Agent, Clarkston, GA"
Profile photo of DAR PLEN

DAR PLEN

February 6, 2024

5  out of  5
rating by DAR PLEN
"GOOD DEAL, ALL THE WAY AROUND..."
We responded:
"We love seeing five-stars, Dar! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Profile photo of bigmac5066

bigmac5066

February 6, 2024

5  out of  5
rating by bigmac5066
"Great agency and people to work with."
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Clarkston would be nothing without policyholders like you!"
Profile photo of Marcquel Garmon

Marcquel Garmon

February 6, 2024

5  out of  5
rating by Marcquel Garmon
"Great Customer Service!"
We responded:
"Marcquel, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of ROD Google Guru RAHTOGRAPHY

ROD Google Guru RAHTOGRAPHY

February 6, 2024

5  out of  5
rating by ROD Google Guru RAHTOGRAPHY
"❤️ Great Service! I recommend to all!"
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Kubra Lena Lawal

Kubra Lena Lawal

February 6, 2024

5  out of  5
rating by Kubra Lena Lawal
"Glad to have found an insurance agent who fits all my needs and is attentive to our family. Thanks for all you do, Shanelle and team!!"
We responded:
"Thank you for the five-stars, Kubra! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Rodney Louis

Rodney Louis

December 5, 2023

5  out of  5
rating by Rodney Louis
"One of the best agents hands down!!"
We responded:
"Thank you so much, Rodney! We appreciate the kind comment."
Profile photo of Lucille Harding

Lucille Harding

June 28, 2023

5  out of  5
rating by Lucille Harding
"My experience at this location with Ms. A was so inspiring. The fact that she was so knowledgeable and professional with the concerns I had with the condo and auto coverage made it a pleasure to do business at location"
We responded:
"Lucille, we're delighted to hear that your experience with Ms. A at our location was inspiring. Her knowledge and professionalism in addressing your concerns about Condo and Auto Insurance coverage showcase her dedication to all of our customers. Thank you for your kind words, and we look forward to serving you again in the future."
Profile photo of Evan

Evan

November 24, 2022

5  out of  5
rating by Evan
"Had a bad fender bender but the process and claim was quick and easy. Every agent was so knowledgeable and prepared to help me with all my questions."
Profile photo of Nzabinesha Fabrice

Nzabinesha Fabrice

November 21, 2022

5  out of  5
rating by Nzabinesha Fabrice
"Asia gave me great rates on full coverage"
Profile photo of Phun Ceu

Phun Ceu

November 15, 2022

5  out of  5
rating by Phun Ceu
"Asia gave me great claims support in handling my claim"
Profile photo of Hassan Mousa

Hassan Mousa

November 14, 2022

5  out of  5
rating by Hassan Mousa
"great customer service updating my policy"
Profile photo of daniel belay

daniel belay

November 10, 2022

5  out of  5
rating by daniel belay
"Shanelle is a ball of great energy !!! Full of life and laughter best agent to have"
Profile photo of Marcus Brown

Marcus Brown

November 10, 2022

5  out of  5
rating by Marcus Brown
"Amazing agent customer service and knowledgeable- quick easy process"